Contract Release Form, Service & Refund Policies

Please Read the Following Carefully

Our policies have been created under legal advisement and are similar to those common to elective educational programs and other professional services, in that once a deadline has passed, a program has begun and/or materials have been sent and/or received, there are no refunds or transfers permitted, other than those specified in this document.

Refund Policy

Flying Dog holds a strict no-refund policy for drop-outs or cancellations within 24 hours of the first class. We do not supply a refund if you can no longer attend class for any reason. If you must drop out of class due to a recorded medical condition, a transfer to another class may be arranged at the discretion of the instructor: please see our service policies below.

Service Policy

Confirmation: All classes must be confirmed by payment. If your payment does not arrive by the agreed date and time and other arrangements have not been made, your reservation is immediately cancelled. Once your reservation is confirmed by payment, our refund policies apply. At that point you own only the dates, times, and services you have paid for.

Transfers Between Classes: If you must drop out of class due to a recorded medical condition, a transfer to another class may be arranged at the discretion of the instructor. Transfer between classes will only be permitted if space allows and the dog and handler are suited to that particular group. A small transfer fee of $30 will apply.

Missed Class and Make-Up Classes: Please make sure your schedule is in order before confirming your reservation. If you miss a class, contact your instructor to find out which exercises you missed. Homework sheets will be e-mailed to you. Practice these exercises at home and we will do our best to catch you up during the following class. For missed classes a make-up session can be scheduled at the discretion of the instructor for a small fee of $30.

Excusing Clients From Class: Flying Dog takes great pride in our classes and services as well as our clients. We reserve the right to excuse any client from class without refund at our discretion for any of the following reasons:

• The client endangers or is disrespectful to the instructor or other students.
• The client endangers or is inhumane to any animal in class.
• The client allows their dog to run off-leash in or around our facility unless asked by the trainer to remove their leash.
• The client uses physical force and/or punishment with any dog or person.
• If the trainer feels a client's dog presents a risk to other dogs or people. Please discuss any aggression concerns with your trainer before registering for any type of training.

Aggression: Flying Dog classes are not appropriate for any dog who has displayed aggressive tendencies (barking, growling, snarling, lunging) towards dogs or people. Our primary goal of classes is safety, therefore we do not allow any fear-aggressive dogs in class. If your dog exhibits aggressive behavior towards other people or dogs you will be asked to leave class immediately without a refund. Please discuss any concerns with the instructor before registering for a class. Private training is recommended for dogs with aggression issues.

Weather Cancellation: Flying Dog will cancel classes when bad weather creates unsafe driving conditions. Flying Dog uses information provided by The Weather Network and Environment Canada to make informed decisions and will cancel classes when there are "Extreme Weather Warnings". Please respect our decisions to keep our clients safe. You will be notified as soon as possible by phone if your class will be canceled.

Session Start Dates: Flying Dog reserves the right to change session start dates due to limited enrollment. You will be contacted as soon as possible if the date of your class cahnges.

Agreement To Hold Harmless, Waiver & Assumption Of Risk

I understand that attendance at dog training classes is not without risk to myself, members of my family or guests who may attend or my dog because some of the dogs to which I will be exposed may be difficult to control and may be cause of injury even when handled with the greatest amount of care.

I hereby waive and release TARA BROWN of FLYING DOG and any assistants, employees, officers, members and agents from any and all liability of any nature for injury or damage which I or my dog may suffer, including specifically, but without limitation, any injury or damage resulting from the action of any dog. I understand that when training in an indoor or outdoor venue there are risks of injury and other related risks such as, but not limited to; fence jumping, tripping or slipping, falling, running into obstacles and acts of nature. I assume the risks of such damage or injury while attending any training session, or any other function, or while on training grounds or the surrounding area hereto.

In consideration of and as inducement to the acceptance of my application for training membership by FLYING DOG I hereby agree to indemnify and hold harmless these instructors, employees, assistants, officers, members and agents for any and all claims by any members of my family, or any other person accompanying me to any training session, function, or while on the training grounds or the surrounding area thereto as a result of any action by any dog including my own.

I also hereby acknowledge that FLYING DOG holds a strict no refund policy in case I decide to drop out for any reason.

I agree to allow Flying Dog to publish pictures of, and/or testimonials from my dog and I in any and all publications, including but not limited to; flyers, brochures, web sites and news letters.